Citizen Charter

VISION

National Capital Region Institute of Medical Sciences, Meerut provides dedicated patient care and endeavors to improve its services on a constant ongoing basis. We provide medical care to all patients without any discrimination of gender/caste/religion/status. Emergency services are available 24 x 7. The management of this community health center is responsible for ensuring the delivery of quality services. We strive to provide –

Total dedication to understanding and fulfilling patient’s need
Total devotion to providing efficient and reliable patient care service.
To emerge as an institute of first choice in the community for both healthcare services and high level of learning professional skills.

MISSION

To produce knowledgeable, caring and competent students by imparting knowledge and skills that will encourage and enable the practice of ethical and scientifically-based health care with a high level of skill and social responsibility.

National Capital Region Institute of Medical Sciences
21-KM, NH-235, Meerut-Hapur Road Meerut – 245 206 (Uttar Pradesh)

General Information

Doctors, Nursing, Paramedical, Support & Administration Staff Beds: 750 (teaching & non teaching)

ENQUIRY AND INFORMATION ABOUT COLLEGE & HOSPITAL

Central Enquiry and Registration is located at the entrance of the Hospital
Telephone number of National Capital Region Institute of Medical Sciences, Meerut +91 121-2884455
Enquiry counters and help desk also exist in the OPD and Emergency
Website: ncrinstituteofmedicalsciences.com

HELPLINE

College Help line number is: Phone: 121-2884455, Mob.: +91 7409177774

AFFILIATING UNIVERSITY

Chaudhary Charan Singh University, Meerut

Batch for 2018 and 2020

CHAUDHARY CHARAN SINGH UNIVERSITY

University Road, Meerut (U.P.) – 250 005

Vice-Chancellor – Prof. N.K. Taneja

Registrar – Sh. Deep Chandra

Registrar Office Tele.: 0121 – 2763539

Registrar Office Fax: 0121 – 2764777

E-mail ID : registrar@ccsuniversity.ac.in

Batch for 2021 and onwords

ATAL BIHARI VAJPAYEE MEDICAL UNIVERSITY

9th floor, Academic Block, Dr Ram Manohar Lohia Institute of Medical Sciences, Mandi Parishad Rd, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010

Vice-Chancellor – Prof. N.K. Taneja

Registrar- Sh. Madam Singh Garbyal

Registrar Office Tele.: 8795810012

General Enquiry : +91 9151024465, 9151024466

CASUALTY AND EMERGENCY SERVICES

Officers in Charge of Casualty: Duty Doctor
Phone Number of Casualty:+91 9358318805
Emergency & Casualty services available 24 hours daily throughout the year.
In medical urgency, you can have consultation/treatment in the Casualty.
Depending on the nature of Casualty/Emergency which needs medical intervention, the patient will be registered at the Casualty registration counter free of charge and medical care will be provided promptly.
Apart from Casualty Medical Officers, Casualty has dedicated team of doctors from major specialities of Medicine, Surgery, Orthopaedics, Paediatrics ,Obstetrics and Gynaecology and resident doctors, nursing staff, paramedics and orderlies to provide urgent medical services.
All arrangements are made to provide better medical care including all possible investigations (available in the hospital) and prompt treatment. However, at times, when there is extreme workload, cases that are not so urgent may have to wait for some time.
The duty doctors will call any specialist/super specialist, who is available on call for urgent consultation as and when required.
In serious cases treatment/management gets priority over paper work like Registration / Medicolegal requirements.
Casualty has a fully equipped Emergency Operation Theatre for any urgent surgery.
The Casualty is fully equipped with modern gadgets like monitors, ventilators, defibrillators, central oxygen and suction supply, etc.
All urgent investigations like Blood Biochemistry, Urine, Blood gas analysis, ECG, USG, X-Ray are available for casualty patients round the clock.
Facilities for CT Scan and MRI are also available in the hospital campus.
All medicine and surgical items are available in the Hospital.
Facilities like wheel chair and patient trolley are available at the entrance of Hospital
Telephone and public utilities like toilets and waiting area are available near the Casualty department.
Canteen facility is available.

OUTPATIENT DEPARTMENT (OPD) SERVICES

General OPD Registration time & Consultation:from 9.00 a.m. to 2.00 p.m

OPD registration card can be obtained of Rs.10/- at the OPD Registration counter located at the entrance of Hospital for consultation in general/superspeciality OPDs.
Referred cases from tertiary and other hospitals should also get registered for consultation in the OPDs.
The OPD registration card is valid for 15 days of consultation, after which a new registration card should be obtained if consultation/treatment goes beyond 15 days.
Patients are seen on first come first serve basis. However, out of turn consultation may be provided in case of emergency or to senior citizens.
Sample collection centre for blood, urine, stool etc: First Floor of the Hospital
Sample collection timings: 9.00 a.m. to 2.00 p.m.
Patient should obtain the investigation report on the date/time given for collection of the same from the concerned lab/department.
Depending on the work load, for certain investigations patients will be called on future dates by the concerned department. However, these may be done out of turn in urgent situations on recommendation of the treating doctor.
Many facilities are provided at OPD level, such as ECG, Plaster, Injection and immunization, contraception and MTP services, minor surgical intervention, physiotherapy etc.
Patients requiring medical certificates should apply for the same to the Medical Superintendent, National Capital Region Institute of Medical Sciences, Meerut, Meerut who will send it to the concerned department for issuing the certificate. However, Medical Treatment/Fitness and other such certificates of admitted patients, issued by the consultant will be valid only if it is countersigned by the Medical Superintendent of the Hospital.
Patient trolley/wheel chairs are available at the entrance of the OPD, free of charge.
Patients should park their vehicle in the parking area at the entrance of the hospital campus. Otherwise it is likely to be towed away.
There is a medical shop adjacent to the Casualty/Emergency department.

RESPONSIBILITIES OF USERS

The success of this charter depends on the support we receive from our users.
Please try to appreciate the various constraints under which the hospital is functioning. A large number of patients attend the OPD daily number of patients seeking Casualty/Emergency medical care daily are also more.
Please follow the rules and regulations of the hospital while inside the hospital campus.
Please do not cause inconvenience to other patients by crowding or making noise unnecessarily.
Please help us in keeping the hospital and its surroundings neat and clean.
Please don't argue with security guards, show your passes when asked for and help maintain the order and peace inside the hospital premises.
Please use the facilities of this hospital with care and do not damage/spoil hospital property.
Do not indulge in any money transactions with touts and unauthorized persons.
The hospital is a NO SMOKING ZONE. Please do not smoke in the hospital.
Please refrain from demanding undue favours from hospital staff and officials.
Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the Hospital